Hey there! At SoleUVibe, we’re not just another online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. Ever since we started, we’ve made it a point to personally reply to every email that comes our way. Yeah, even the ones with those funny typos (we’ve all been there!).
Got a question about sizing? Need help tracking an order? Or maybe you just want to chat about the latest sneaker trends—whatever it is, we’re all ears. Here’s how you can reach us:
Fun fact: Our founder, Jamie, still handles most customer emails herself. She once spent an hour helping a customer find the perfect pair for their dog’s birthday party. True story!
We get it—contact pages can feel impersonal. But here’s the thing: your feedback actually shapes what we do. That limited-edition colorway we dropped last month? That came from a customer’s suggestion over coffee (okay, it was virtual coffee, but still).
So go ahead, hit us up. Whether it’s a complaint, compliment, or just to say hi, we promise it’ll go to a real human—probably one wearing mismatched socks and humming 90s R&B while typing.
P.S. Need instant help? Try our Live Chat during business hours. Look for the floating sneaker icon—it’s kinda hard to miss.
