You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error.
Upon receiving your returned item and verifying its condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account. Shipping fees are non-refundable unless the return is a result of our mistake.
For items purchased during promotional periods or with discounts, only the amount you actually paid will be refunded. Gift purchases will be refunded to the original payment method used for the purchase.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. If you still have not received your refund after this period, please contact us with your order details and we will investigate the matter. We may require additional information to process your inquiry, such as proof of return shipment or payment confirmation.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name:
Address: 2311 West Lawson Street, Fayetteville, AR
E-Mail: [email protected]
Phone: +1 574 875 9180
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays.